FAQs

Q1: What makes your products unique?

A: Our formulas are carefully crafted with natural, low porosity, medium porosity, and high porosity friendly ingredients (read the label for which porosity), to keep your hair healthy, shiny, and moisturized without heavy buildup.

Q2: Are your products safe for all curl types?

A: Yes! Our products are designed for all curl types, from straight to coily hair.

Q3: Are your products vegan and cruelty-free?

A: Absolutely. We only use plant-based, cruelty-free ingredients.

Q4: How long do your products last?

A: Most of our products have a shelf life of 6 to 12 months when stored in a cool, dry place.

Q5. How do I find out my hair porosity?

A: Take our free Hair Porosity Quiz on the website! You can also try the "water test" (drop a strand of clean hair into water; see if it sins or floats).

Q6: Do your products have strong scents?

A: Our scents are natural and subtle; no artificial perfumes.

Q7: Can I use these products on colored or chemically treated hair?

A: Yes! Our products are gentle and safe for color-treated or chemically processed hair.

Q8: Are these products safe for children?

A: Yes! Our gentle, natural formulations are designed for all ages but always do a patch test before use.

Q9: Do you customize products?

A: Currently, we offer our set formulations but stay tuned; custom options are coming!

Q10: Can I use these products if I have allergies?

A: If you have known allergies, review our full ingredient lists carefully. Perform a patch test first!

Q11: How can I track my order?

A: You'll receive an email with tracking information as soon as your order ships.

Q12: Do you offer refund or returns?

A: Due to the nature of our handmade products, we don't accept returns. But please contact us if you have and concerns!

Q13: How can I get in touch for questions or support?

A: Reach out via our Contact Us page or email us directly at lux.enterprise27@gmail.com